Flydubai Wheelchair Assistance +1–888–839–0502
Air travel should be accessible and stress-free for everyone, including passengers with reduced mobility. Flydubai Wheelchair Assistance is a specialized service created to ensure that travelers with mobility needs can enjoy a seamless, safe, and dignified journey from booking to arrival. Whether you are a frequent flyer or preparing for your first flight, understanding how this service works can make your travel experience far more convenient. In this article, we’ll walk you through everything you need to know about Wheelchair Assistance—from requesting the service to check-in, baggage help, boarding, in-flight support, and arrival assistance.
What Is Flydubai Wheelchair Assistance?
Wheelchair Assistance is a comprehensive accessibility service offered by Flydubai to passengers who require help with mobility during any part of their journey. This includes assistance during check-in, navigating through the airport, boarding and disembarking, as well as in-flight comfort. Flydubai classifies mobility needs under international standards (WCHR, WCHS, WCHC) and ensures passengers receive personalized service based on their level of mobility. Whether you’re using a manual wheelchair, a mobility aid, or traveling with a powered device, the airline makes every effort to support you efficiently and respectfully.
How to Request Flydubai Wheelchair Assistance
To ensure a smooth experience, Flydubai Wheelchair Assistance should be requested at least 48 hours before your flight’s scheduled departure.
Steps to Request Assistance:
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During Booking: You can request wheelchair assistance directly on the Flydubai website or mobile app by selecting the “special assistance” option during ticket booking.
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After Booking: If you’ve already booked your flight, you can still request the service by contacting Flydubai’s customer service.
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Via Travel Agents: If you booked through an agent, inform them about your mobility needs so they can pass the information to the airline.
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At the Airport (Limited Support): While last-minute requests can sometimes be accommodated, it’s strongly recommended to notify Flydubai in advance to ensure timely and proper arrangements.
Assistance Offered at the Airport
Flydubai’s team is trained to provide respectful and professional help at every airport it serves. When you arrive at the terminal, you’ll receive guided support tailored to your needs.
Services Include:
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Priority Check-In: Skip the queues with access to designated counters for quick assistance.
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Documentation Help: Staff will help with ticket verification, ID checks, and boarding pass issuance.
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Baggage Assistance: From baggage drop-off to retrieval, your luggage will be handled with care.
You’ll be escorted through security and immigration with appropriate mobility support, such as manual wheelchairs, motorized carts, or ambulifts, depending on the layout of the airport and your requirements.
Boarding Assistance and Flight Information
Boarding can be one of the more challenging aspects of flying for passengers with limited mobility. Wheelchair Assistance includes priority boarding, allowing you to board before other passengers in a safe and calm environment.
What You Can Expect:
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Use of aisle chairs if needed for narrow aircraft paths.
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Help from boarding gate to your seat by trained staff.
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Timely flight updates provided by staff to keep you informed in case of delays or gate changes.
All updates and boarding procedures are handled with professionalism, and staff will ensure you have enough time and space to get seated comfortably.
In-Flight Support for Passengers with Reduced Mobility
Once you are on board, Flydubai Wheelchair Assistance continues with caring in-flight support. While crew members cannot physically lift passengers, they are trained to assist with:
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Seating support: Helping you settle in your seat and access essential items.
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Safety briefings: Delivered in a clear and accessible manner.
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Onboard movement: Providing an aisle chair if you need to access the restroom during the flight.
It’s important to note that cabin crew are trained to provide basic mobility assistance but are not permitted to assist with personal care tasks, so passengers who need continuous help during the flight may need to travel with a personal attendant.
Arrival and Post-Flight Assistance
When your flight lands, Wheelchair Assistance doesn’t stop. The service continues with deplaning assistance, ensuring you exit the aircraft safely and comfortably.
Services on Arrival Include:
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Help with deboarding and aisle chair usage if needed.
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Baggage claim assistance: Escort to and from the baggage carousel.
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Transfers and connections: Support if you have a connecting flight or need assistance finding ground transportation.
Flydubai works closely with airport authorities at both origin and destination points to provide consistent, reliable care.
Traveling with Your Own Wheelchair or Mobility Device
Passengers are welcome to travel with their own wheelchairs, mobility scooters, or walking aids. However, there are a few rules to keep in mind:
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Manual Wheelchairs: These are transported free of charge.
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Battery-Powered Devices: Must comply with airline regulations, particularly around lithium battery types and power output.
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Folding and Storage: Devices should be collapsible if possible, and passengers should provide details about dimensions and weight in advance.
It’s essential to notify Flydubai about any powered mobility device before the 48-hour cut-off window to ensure safe stowage and battery handling in accordance with IATA regulations.
Flydubai Customer Support for Accessibility Services
Flydubai has a dedicated customer service team trained in handling special assistance queries. You can contact them via phone, email, or the airline’s official website. They will confirm your wheelchair assistance request, answer questions about airport logistics, and offer guidance about mobility regulations. Having responsive and informed customer service makes Wheelchair Assistance not just a service, but a personalized support experience.
Why Choose Flydubai Wheelchair Assistance?
Traveling with limited mobility often comes with challenges, but Flydubai aims to reduce those barriers through care, coordination, and convenience. Here’s why the service stands out:
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Free of charge: Flydubai provides wheelchair assistance at no extra cost.
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Available across destinations: Consistent support at all Flydubai-operated airports.
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Trained staff: Ground and cabin crew are trained in handling mobility support.
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Empathetic care: Focused on dignity, respect, and customer comfort.
Whether you're a senior traveler, recovering from surgery, or have a long-term mobility condition, Flydubai ensures you travel with peace of mind.
Final Thoughts
Wheelchair Assistance is more than just a travel aid—it’s a gateway to accessible air travel that prioritizes comfort, safety, and independence. From booking and check-in to in-flight care and arrival assistance, the service is designed to give passengers with reduced mobility the confidence and support they need to travel freely. For the best experience, remember to request the service at least 48 hours in advance and communicate your exact needs with the Flydubai team. With the right preparation and the right airline, your journey can be just as enjoyable and empowering as anyone else’s.
